FAQs
Find answers about orders, shipping, returns and product support. Policy pages remain the source for fees and conditions.
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Orders
Use Order Tracking. Have the order number ready if you email [email protected].
The published refund policy says order information can be changed within 24 hours, and an order can be cancelled free of charge within 24 hours. If it has shipped, that policy says it cannot be modified or cancelled in the usual way. Read the refund policy before writing, and include the order number.
Email [email protected] with the order number. This page does not add a damage window beyond the published refund policy.
Shipping
The shipping policy says products can be shipped to most countries, and that Ukraine is currently excluded. This theme does not add a new destination or threshold.
The shipping policy describes delivery as process time plus shipping time, and publishes the current service notes, including 5–7 days for the listed fast-shipping destinations. Read the shipping policy for the service that applies.
Use Order Tracking. Carrier notes stay on the shipping policy page.
The shipping policy publishes free shipping with no minimum for most countries, and per-item fast shipping for Iceland, Norway, Cyprus, Lebanon, Puerto Rico, Alaska and Hawaii. Checkout shows the fee for the address entered. This theme does not add a new threshold.
Returns
The published policy says a return for a refund may be requested within 14 days of receipt, excluding the store's return shipping costs. Read the refund policy for conditions and exclusions.
Email support at [email protected] with the order number. Hours are Monday–Friday, 9:00 AM–6:00 PM GMT+8.
The published refund policy does not give one processing-day count for every refund. Check that page, or email support with the order number for a specific refund.
Products
Open the product page for the details published for that item. If something is missing, email [email protected].
Only when the product page publishes them. This page does not add measurements.
Follow the care note on the product page when one is published. Email support if that note is missing.
Payments
The payment method page lists PayPal, Google Pay, Apple Pay and credit card, and says listing a method does not switch providers on. Checkout shows what is available for that visit.
Read the privacy policy for how order information is handled. This page does not add a security certification.
Support
Email [email protected] or use the contact form. No street address or phone number is published.
Support hours are Monday–Friday, 9:00 AM–6:00 PM GMT+8. Existing replies note a 24-hour response for pre-sale or after-sale questions.
