Zapatillas planas de cuero con cordones, informales, de caña baja, cómodas, para caminar, en negro y marrón.

About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

We offer shipping to most countries.

Delivery time = Process time ( order preparation )+ Shipping time.

Free Shipping:

• Cost: Free（Order over $60）

• Process Time: 1-2 weeks

(2) Fast Shipping: only available to Norway, Iceland, Cyprus, Puerto Rico, Alaska, and Hawaii.

• Cost: €100 per piece

• Process Time: 1-2 Weeks

• Shipping Time: 5-7 days

• Carrier Availability by Destination:

Norway, Iceland, Cyprus: UPS / DHL Express

Puerto Rico, Alaska, Hawaii: UPS / DHL Express / FedEx

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

>>Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

Products received with broken are not considered defective and cannot be returned. In this case, we will replace the broken Item at no additional charge. If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

About Product

1. How is the manufacturing process of these shoes?

Our shoes adopt advanced manufacturing technology, and every step from material selection to finished product is strictly controlled. Whether it is hand-sewn or machine pressed, it ensures the durability and comfort of the shoes.

2. What is the sole material of the shoes? How is the wear resistance?

The material of the sole varies according to the style. Common ones are rubber, EVA (ethylene-vinyl acetate copolymer), TPU (thermoplastic polyurethane), etc. These materials have good wear resistance and grip, suitable for different ground and weather conditions. We pay special attention to the durability of the sole to ensure that it can maintain good performance even after long-term wear.

3. How breathable is the shoe? Which seasons are suitable for wearing?

The breathability of the shoe mainly depends on the upper and lining materials. We offer a variety of shoes with different breathability, such as mesh, breathable leather or special breathable technology. You can choose the right shoes according to the season and wearing needs. For example, you can choose mesh shoes with better breathability in summer, and leather shoes with better warmth in winter.